FREQUENTLY ASKED QUESTIONS
[vc_toggle title=”Q What is Pedal in the Peg?”]Pedal in the Peg is a public bike rental program launched by the Downtown Winnipeg BIZ in partnership with the City of Winnipeg.[/vc_toggle][vc_toggle title=”Q Who can rent a bike?”]The Pedal in the Peg bikes are available to anyone over the age of 18.[/vc_toggle][vc_toggle title=”Q Where do I rent a bike?”]There are currently 6 Pedal in the Peg locations in downtown Winnipeg: 1. Downtown Winnipeg BIZ office 2. City Hall (311 Desk) 3. Alt Hotel 4. Delta Hotel 5. Fort Garry Hotel 6. Holiday Inn & Suites Please call your rental location to confirm rental rates and availability as this varies by each location. Contact information is available on our website.[/vc_toggle][vc_toggle title=”Q How do I rent a bike?”]Call Downtown Winnipeg BIZ to reserve a bike, arrive 15 minutes prior to reservation time, provide your government issued photo ID and credit card for the security deposit, fill out the rental form and waiver, the front desk will hand you your key, check over your bike, and pedal away![/vc_toggle][vc_toggle title=”Q How much does Pedal in the Peg cost?”]At our Downtown Winnipeg BIZ location, Pedal in the Peg rentals are FREE! City Hall also offers FREE rentals while the hotel rates* are as follows: $15 – Half Day $25 – Full Day $20 – Full Night $40 – Day + NightA pre-authorization of $300 is required as a security deposit. This will not be charged, just authorized, and will be cancelled upon return of the bike in good condition.[/vc_toggle][vc_toggle title=”How many bikes are available?”]Downtown Winnipeg BIZ has 2 bikes available to rent at this time. There are 14 bikes in total throughout all of the participating locations. We hope to continue expanding in the future![/vc_toggle][vc_toggle title=”Do the bikes fit everyone?”]The bikes have adjustable seats to accomodate all heights and sizes. You can and should adjust your seat to fit prior to leaving with your rental bike.[/vc_toggle][vc_toggle title=”Do I have to make a reservation?”]We strongly encourage making a reservation ahead of time to confirm bike availability. If you walk in without a reservation, Downtown Winnipeg BIZ cannot guarantee there will be a bike for you.[/vc_toggle]
[vc_toggle title=”When can I rent a bike?”]At our Downtown Winnipeg BIZ location, the bike rentals correspond to our office hours. Rentals are available from Monday – Friday and the available time slots are: Half Day: 9:00 am – 1:00 pm Half Day: 12:00 pm – 4:00 pm Full Day: 9:00 am – 4:00 pm[/vc_toggle][vc_toggle title=”Can I rent a bike overnight?”]No, not at our Downtown Winnipeg BIZ location. However the hotels offer overnight rentals.[/vc_toggle][vc_toggle title=”What if I keep the bike out past my rental time?”]To ensure the bikes are available for everyone to use, late fees apply for renters who do not return their bike on time. The penalty is $20 for every 15 minutes late and will be deducted from your security deposit. If you do not return the bike within 24 hours, you will forfeit your security deposit. If you do not return the bike within 48 hours, the replacement cost of the bike ($650) will be charged to your credit card.[/vc_toggle][vc_toggle title=”What if the office is closed when I return my bike?”]If you are late, and the office is closed upon your return, you are responsible to return the bike the following day when the office opens and will be charged the appropriate late fees. If you are running late, please contact our office to communicate your return time.[/vc_toggle][vc_toggle title=”How do I return my bike?”]Lock your bike securely to the bike rack you took it from and bring your key into the office. Once it is confirmed there is no damage to the bike, the pre- authorization on your credit card will be cancelled. For details on how to lock your bike, see Locking Your Bike.[/vc_toggle][vc_toggle title=”What is the cancellation policy?”]In the event you are unable to meet your reservation, we ask that you call to cancel. We want to ensure there are bikes available for anyone who wishes to rent one and appreciate the courtesy! Downtown Winnipeg BIZ reserves the right to cancel any reservation without notice due to unforseen circumstances (vandalism, theft, etc.)[/vc_toggle][vc_toggle title=”Can I lend my bike to someone else?”]You are responsible for the bike from the moment you receive the key until the moment you hand it back in. We do not recommend lending it to anyone else as you are responsible for any damage/theft that occurs while you are renting the bike.[/vc_toggle][vc_toggle title=”Can I rent multiple bikes with the same credit card?”]Yes, however you will be required to cover the security deposit for each bike and will be responsible for any incurred costs for each bike.[/vc_toggle]
[vc_toggle title=”Q Is Pedal in the Peg safe?”]There are always risks with any mode of transportation, but Pedal in the Peg is relatively safe. The sturdy-framed bikes are durable and comfortable. Each bicycle comes with a loud bell and LED lights, so the bike is easily seen by cars and other cyclists. All of these features, along with riders staying alert, reduce the chance of an accident. All riders should also wear a helmet to reduce the risk of head injury in case of an accident.[/vc_toggle][vc_toggle title=”Is there anything I should do prior to starting a ride?”]Check that your key works well, adjust the seat for your height, press the brakes to check the resistance, and check that the tires are inflated.[/vc_toggle][vc_toggle title=”Do I have to wear a helmet?”]Winnipeg law does not require you to wear a helmet if you are over the age of 18 however we strongly encourage everyone to wear a helmet while cycling to reduce the risk of head injury. Helmets are complimentary with your bike rental should you require one.[/vc_toggle][vc_toggle title=”Where are the Winnipeg bike lanes?”]At the time of your check-in you will receive a City of Winnipeg cycling map (also found here: winnipeg.ca/ bikemap). It is always a good idea to plan your route before you leave.[/vc_toggle][vc_toggle title=”How do I ride safely in the city?”]Ride with trafficObey all traffic signs and signals Yield to pedestriansStay off sidewalksNever ride distractedUse hand signals[/vc_toggle][vc_toggle title=”Are there lessons on how to ride safely in the city?”]The organization CAN-BIKE offers classes for adults on learning to ride, navigating traffic, commuting by bike, and more. Call (204)925-5686 or visit their website (canbikecanada.ca/) for more information and a schedule of classes.[/vc_toggle][vc_toggle title=”What should I do if there is a problem with my bike?”]We require renters to check over their bikes prior to departure to avoid encountering problem during their rental. If you identify a problem during your check-in, notify the front desk staff and they can best advise how to proceed. If the bike is deemed “unrideable”, you will be offered another bike if available or will be required to reschedule.
If you encounter a problem with your bike during your rental, please contact our office at 204-958-4640. You can return to our office and exchange the bike for another one (if available) or return it at your original check-out time. If the problem will cause a delay in your return, please communicate this to our office to avoid late fees.[/vc_toggle][vc_toggle title=”What if it is raining on the day of my reservation?”]We cannot predict the weather and proceeding with your reservation in the rain is left up to your judgement. If you would like to reschedule, we will be happy to do so but your new reservation will be subject to availability.[/vc_toggle][vc_toggle title=”What should I do if my bike key is lost or stolen?”]Our front desk has a spare key to all the locks. If you lose your key or it is stolen, please contact our office at 204-958-4640 and return to pick up a spare key. You may be responsible for the cost of the missing key ($15).[/vc_toggle][vc_toggle title=”What should I do if my bike is lost or stolen?”]Riders are responsible for their bikes from the time they receive their key until the time their key is returned. If your bicycle is stolen while it is checked out, file police report by calling the Winnipeg Police Service at (204)986-6222 and notify our office as soon as possible (204)958-4640. Riders may be responsible for the fee of recovery or replacement of the bike—$650 (+ tax).[/vc_toggle][vc_toggle title=”What should I do if my bike key isn’t working?”]Check that your key locks and unlocks your bicycle before departure. In the event your key isn’t working during your rental, contact our office (204)958-4640 and return to pick up a spare key. The original key must be provided or you will be responsible to cover its replacement cost ($15).[/vc_toggle][vc_toggle title=”What should I do if I crash my bike?”]Call 911 immediately if you are injured. Call the police to make a report at (204)986-6222. Riders must also report to Downtown Winnipeg BIZ within 24 hours by calling (204)958-4640. Please note that the bike is still your responsibility until it is returned. If you are unable to return your bike, contact our office.[/vc_toggle]